FAQs

Frequently Asked Questions

What is Blesstris?

A Premier Concierge Service dedicated to providing unparalleled experiences and bespoke services for discerning clients in the luxury market and Elevate the Luxury Experience of the Hospitality Businesses.

How can I become a client of Blesstris?

To become a client, you can reach out to us through our website contact form, email, or phone number. We will work closely with you to understand your needs and preferences, and tailor our services to exceed your expectations.

What destinations does Blesstris serve?

Blesstris serves clients worldwide, with access to luxury services and experiences in premier destinations across the globe. Our destinations are Búzios - Rio de Janeiro, Monaco, Ibiza - Balearics Island and Madrid - Spain.

What services does Blesstris offer?

We offer a wide range of luxury services including Hotel Reservations, Restaurant Reservations, Yacht Charter, Private Jet & Chauffeur, Exclusive Access, Gifts & Experiences, Tailor-made Concierge Services and Hospitality Advisor for hotels, restaurants and bars companies. The Hospitality Advisor is available only in Brazil.

What payment methods are accepted from Hospitality Companies?

Blesstris accepts payments through various methods, including debit or credit card payments via a secure payment link, invoices sent by email, PIX (instant payment system in Brazil), and bank transfers. All services provided will be in the name of Blesstris are subject to full payment of the contracted service according to the payment policy.

What is the evaluation process at Blesstris for Hospitality Businesses?

The Self-assessment and a visit for Customer experience evaluation using mystery shopping methodology. The Hospitality Advisor will visit the establishment, either online or in person, to assess the customer experience using mystery shopping techniques.

How are pricing and payment structured for Blesstris Concierge?

Our pricing is based on the specific services requested, the complexity of the request, and any additional factors involved. We provide transparent pricing and detailed quotes for all services before proceeding, and payment terms.

Why does Blesstris charge service fees in advance?

We require full payment of the service fee in advance before any service can be provided. Blesstris charges Concierge Service fees in advance to recognize the time, effort, and resources invested in planning exclusive experiences. This policy allows us to allocate resources efficiently and ensure a seamless experience for our Customers.

Are the rates quoted per experience or per person?

The rates quoted by Blesstris calculated per experience and per person. This means that the rate covers the cost of the entire service or activity, and the rate may vary depending on the number of individuals participating in the experience.

What are the Cancellation, Modification, and Refund Policy from our services:

The rates for our services are non-refundable and non-transferable once the service has been initiated. In the event that you need to cancel or modify your booking, please note that we may apply fees for our management services.

Are there any hidden fees or charges associated with the rates quoted?

We believe in transparency and integrity in our pricing. The rates quoted include all applicable fees and charges, and there are no hidden costs associated with our services. We are committed to providing clear and upfront pricing information.

Can I expect top-tier service from your suppliers?

Yes, our suppliers are known for providing top-tier service and delivering unforgettable experiences to our clients. We maintain close relationships with our suppliers to ensure that every aspect of your luxury experience exceeds your expectations.

Can I request a service from non-partner suppliers?

Absolutely! While Blesstris Luxury Concierge has a curated network of trusted partners, we understand that our clients may have specific preferences or requests. You can certainly request a concierge service from a supplier that we don't currently have a partnership with.

What forms of payment does Blesstris?

We process all major credit and debit cards, including Visa, Mastercard, American Express and Discover. The Clients can transfer funds directly from their bank accounts to us. Details of our bank account will be provided upon request. For clients outside Brazil we allow payment via Ticket, at sight. And electronic transfers are also available for clients who prefer this form of payment.

What are the politics of cancellations and modifications for bookings with suppliers?

Each supplier may have their own policies and procedures governing changes to bookings, including deadlines for making changes, cancellations or modifications and associated fees.

How can I find out about the cancellation and modification policies for a particular booking?

The cancellation and modification policies for a specific booking are typically outlined in the terms and conditions provided by the supplier.

What services does Blesstris offer?

We offer a wide range of luxury services including Hotel Reservations, Restaurant Reservations, Yacht Charter, Private Jet & Chauffeur, Exclusive Access, Gifts & Experiences, Tailor-made Concierge Services and Hospitality Advisor.

Can I become an Ambassador for Blesstris ?

Yes! We welcome ambassadors who are passionate about luxury living and share our commitment to excellence. If you're interested in becoming an ambassador, please fill the form on our website or reach out to us for more information on our ambassador program.

How does Blesstris handle emergencies and last-minute requests?

Our dedicated team is available 24/7 to assist with emergencies and last-minute requests. Whether you need urgent hotel reservations, event tickets, dining reservations and more, we're here to ensure that your needs are met promptly and efficiently.

What services does Blesstris offer for hospitality companies?

Blesstris specializes in elevating the luxury customer experience for hotels, restaurants, and bars. With our Luxury Lifestyle Advisors from Brazil, we help hospitality companies stand out in the competitive market. We offer strategic guidance, creative solutions, and improve the service offered with our evaluation method.

Does Blesstris issue a Quality Service Seal?

No, Blesstris does not issue a Quality Service Seal. The company focuses on enhancing the luxury customer experience, which should be reflected in satisfactory customer experiences. Our company is dedicated to cultivating and refining the luxury customer experience, prioritizing excellence in every interaction.

How does Blesstris Concierge ensure confidentiality and privacy?

Client Confidentiality and Privacy are our top priorities. We adhere to strict confidentiality protocols and ensure that all client information remains secure and confidential at all times. All employees and associates are required to adhere to these policies at all times.

How we work with Concierge Services?

After receiving the concierge fees from our customers, we initiate the process of organizing your reservations. Our dedicated team carefully curates three options tailored to your preferences and needs, providing you flexibility to select the option that best suits you.

How does pricing work for Blesstris?

Our pricing is based on the specific services requested, the complexity of the request, and any additional factors involved. Pricing for our services varies depending on the specific requirements and preferences of each client. We offer transparent pricing and will provide detailed quotes for all requested services before proceeding with any arrangements.

Can I negotiate the rates for Blesstris Concierge?

Our rates are carefully calculated to reflect the quality and exclusivity of the experiences we offer. While we strive to provide competitive pricing, negotiation of rates may not always be possible. We are committed to delivering exceptional value and level of service.

Rates for weekend requests, after-hours, cancellations, or modifications from our services:

Additional rates may apply for weekend requests, after-hours services, cancellations, and modifications. These rates are outlined in our service agreements and may vary depending on the nature of the request.

How do you select your suppliers?

We meticulously select our suppliers based on their reputation, quality of service, and commitment to excellence. Each supplier undergoes a rigorous evaluation process to ensure they meet our standards of luxury and sophistication.

What is Bless Book?

The Bless Book is a curated collection of premium suppliers and partners selected by our Founder. Clients benefit from access to these handpicked partners, ensuring they receive the highest level of quality, service, and exclusivity in every aspect of their luxury experience.

How do I request a concierge service from a non-partner supplier?

Simply inform our concierge team about your desired service or supplier, and we will do our best to accommodate your request. We'll explore all available options and work diligently to fulfill your preferences while ensuring the highest standards of quality.

Conditions and Policies for Reservations:

Many of our suppliers require payment for reservations to guarantee bookings. This policy ensures that the supplier can allocate resources and secure the necessary arrangements for our clients' experiences. By paying for reservations in advance, clients can confirm their bookings. In the case, is not necessary pay in advance you pay at the moment.

Can Blesstris assist with cancellations or modifications to bookings with suppliers?

Blesstris may be able to assist with cancellations or modifications to bookings with suppliers, after receive the fees payment services for manage this service for you.

What are the politics of cancellations and modifications for bookings with suppliers?

Each supplier may have their own policies and procedures governing changes to bookings, including deadlines for making changes, cancellations or modifications and associated fees.

If you haven't found the answer to your question,
please don't hesitate to reach out to our team.
We're here to help! You can contact us by filling out a form
or via email.
And we'll get back to you promptly to address your needs and inquiries.

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